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Can’t pick incoming calls or emails

After login to SAP CCtr system the agent is not able to answer contacts.

Steps to check

  1. Please check if the user is active, using the “Available” profile

  2. Please check if the user is in “Ready” mode

  3. Please check if the user has logged into all necessary queues

If everything is as shown on screens, but user still unable to get active incoming contacts, please contact our customer support by email

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