+372 6999 099

+372 6999 099

We are your partner in customer experience & HR software solutions.

Do you run the best customer service?

Customer experience matters and differentiates you from others. You want your brand promises to be real and delivered to your customers. They want to be valued and supported on all channels. The key is to align your processes with the customer journey and ensuring they reach the right people to solve their problems and fast. Introducing centrally managed and smart solutions for managing customer communication channels from one place makes a difference.

That is where our Contact Center solution as a service comes in.

We are an official Sinch Gold Partner and sell their finest ready-made Sinch Contact Pro software. We cover the whole life-cycle of implementing and maintaining customer experience solutions for you – from developing cloud infrastructure and custom solutions, software installations and integrations to consulting and ongoing support and maintenance.

Check out the benefits of Sinch Contact Pro solution

You manage all customer communication channels from 1 place!

Two-way communication – efficient customer service tools across call, e-mail, SMS and Web channels incl. recording calls, callback and smart IVR functionality etc.

Smart contact routing and handling to ensure your customers reach the right people to solve their problems and fast.

Improving agent productivity by using one tool for multiple channels.

Fully automated outbound campaigns for telephone surveys, sales and telemarketing independent of location.

Real-time monitoring, reporting and quality analysis tools.

Reliable, secure and integrates with your existing ICT.

Usage-based billing.

Modern web-based user interface, supporting all popular browsers. For users no installations required.

Out-of-the box integration with the best-known CRM solutions on the market like SAP Service/Sales Cloud, Salesforce and ServiceNow. Integration with other platforms like Zendesk available as well.

As time and volumes grow, a constantly evolving smart system.

Built for remote work and you only need Internet access to use it.

Saving you time and IT resources because we are taking care of launching and maintaining your new customer experience solutions for you.

Our team’s experience of 19+ years and proactive mindset – our systems help serving your customers 24/7.

A long-term and stable partner, because we are in it for a long game.

Your company’s needs are our top priority, when finding the best software solutions. Get in touch and let’s talk.

Take a look at product videos

Contact Center solution – for a smart omnichannel experience

Source: Sinch

Inbound Call, Outbound SMS & Interaction History

Source: Sinch

And more:

See also tutorials on Reply Templates, Agent Guidance feature, Communication Panel and more.

Want to try before you buy? You can!

Access to a demo system gives you the chance to try before you buy. Request a free demo and consult with our experts to make a bulletproof decision.
Fill out the contact form below.

Let’s talk

Being among the first to offer cloud-based contact center systems already in 2002 we believe in excellence in customer service as one of the most important business fundamentals.

Our cloud-based services are used globally and our systems help serve clients 24/7.

Get answers to your unique questions, we’re here to help.
Email us at info@prominion.eu