General Data Protection Regulation
GDPR protects the personal data and data privacy of all EU residents. Personal Data means any information related to a natural person (Data Subject) that can be used to identify the person directly or indirectly. Like a name, photo, email address, bank details, posts on social networking websites, medical information, IP address, or similar. GDPR enforced on May 25th, 2018. As a result it gave consumers more rights, while obligating the service providers to implement new processes and policies.
A software product in itself does not make an organization GDPR compliant. For example, internal processes may need to be changed to be compliant. As from SAP Contact Center v7.0 FP12 enablement of the GDPR processes, such as right to access, right to be forgotten, data portability are achieved from the newly added role of Data Protection Officer.
Here you can find a compact overview about changes and functionalities regarding the GDPR processes in SAP Contact Center v7.0 FP12.
Do I have the latest version of SAP Contact Center?
To find out open the CDT or Online Monitoring and click Help -> About. There should be version info: SAP Contact Center 126.96.36.199 or newer version.
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